Privacy & security
Your biology is not a marketing asset.
PlateHelix handles DNA, lab results, and household health context. We treat that with the seriousness it deserves: encrypted, scoped per member, never sold, never used for ads, and always exportable or deletable on your terms.
- Per-member privacy modes — shared, private, or managed
- Encrypted at rest and in transit
- No advertising, no third-party data sales — ever
- Full export of your data in standard formats
- Account and per-member deletion in two taps
- Auditable AI provenance — every suggestion shows its source
Why this matters more than usual
A meal-planning app with calorie counts is sensitive. A meal-planning app with your DNA, your last lipid panel, your kid's allergies, and your household's medication interactions is in a different category entirely.
PlateHelix is built around the assumption that this data is yours, full stop. We don't sell it. We don't train external models on it. We don't show ads against it. We don't even surface one household member's data to another without their explicit consent. That's not a marketing pose — it's how the product is architected from the database up.
How it works
How it works
Encryption from end to end
Health-sensitive fields are encrypted at rest. All connections are TLS. Service-role access to the database is scoped and audited; client traffic is bounded by row-level security.
Per-member privacy modes
Each adult chooses how their profile is shared. 'Private' means only you see the underlying details — the assistant still uses them to plan, but partners and roommates don't see the data itself.
Strict purpose limits
We use your data to plan your meals. We don't use it for advertising, third-party sales, or external model training. Aggregate, fully de-identified product analytics are the only secondary use.
Export and deletion on demand
Download your full household data as standard formats (JSON, CSV) any time. Delete a member, a category (e.g., labs), or your entire account in two taps.
What it does, in detail
Consent
Granular per-member sharing
Adults pick shared / private. Caregivers manage minors and dependents. Privacy choices apply across the app — household views, planning, and chat.
Data minimization
We only ask for what we use
PlateHelix doesn't ask for unnecessary identifiers, location history, or contacts. The only data the system holds is the data the system uses to plan.
Provenance
Auditable AI suggestions
Every health-derived suggestion shows where it came from — a lab marker, a DNA finding, a stated preference — with confidence levels you can verify and override.
Hierarchy
Confirmed safety always wins
Confirmed allergies, clinician diagnoses, and explicit user rules sit above any DNA or AI inference. A SNP can refine guidance; it can never override a stated safety rule.
No ads
Not an advertising business
PlateHelix doesn't run ads against your data and doesn't sell or share your data with advertisers, data brokers, or insurers.
Portability
Your data is yours
Standard-format export is a first-class feature, not a hidden setting. If you decide to leave, your household profile, recipes, ratings, and uploads come with you.
Frequently asked
Where is my data stored?
Encrypted in our managed cloud backend. Sensitive fields use field-level encryption; row-level security ensures one user's data is never queryable by another.
Do you train AI models on my data?
No external model is trained on your household data. The assistant uses your data at the moment of a request to personalize the response — it isn't sent off to be 'learned from'.
Can I delete a single lab report instead of my whole account?
Yes. Documents, lab markers, DNA findings, and individual member profiles can each be deleted independently, without affecting the rest of the household.
What about insurance or employers?
We don't share data with insurers, employers, or third parties of any kind. There is no business model in PlateHelix that depends on selling your health data.
PlateHelix is a wellness assistant, not a medical device. It does not diagnose, treat, or prescribe. Always consult a qualified clinician for medical decisions.